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Topic: Problems with my Layla3G
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Posted On: Sep. 14 2005, 5:42 AM
Mr Soul
 

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I just installed my new Layla3G audio device.  It appears to be working correctly from it's Concole app & I can hear microphone input, but when I try to record in nTrack I get an error trying to open the wave input device.  I've tried setting various audio formats (which it tells you to do) but nothing works.  I had a similar problem with the Gina24 when I selected 24 bit, but 24 unpacked left-justified always worked.

I'm using the WDM drivers & the device seems to be working correctly.  Any ideas would be appreciated as I was hoping to use this device for a live recording in a couple of days.
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Post #2 Skip to the next post in this topic.
Skip to the previous post in this topic. Posted On: Sep. 14 2005, 7:22 AM
phoo
 
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Try the MME devices since you are doing 24 bits (plain stereo, not justified or unpacked - though I don't know if that maters) and using PureWave (Echo's ASIO type devices). I know only one of the types (WDM, ASIO, MME) will work because of the way Echo implemented  PureWave.

I mentioned this in the other part of the forum. I'll be getting into this in the next week or so. So I should have a better answer in a few days. I keep forgetting what the trick is. I'll post what I find the this thread.
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Post #3 Skip to the next post in this topic.
Skip to the previous post in this topic. Posted On: Sep. 14 2005, 5:57 PM
Mr Soul
 

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I've never had a problem doing 96/24 with the WDM drivers with my old Gina24 (which I'm selling). I'm not familar with MME. Echo only gives me WMD & ASIO drivers I thought?

I've contacted Echo this morning & they don't have any idea what's happening.  They want me to try different audio software (a total bummer).

I may try the ASIO drivers but I'd prefer to use WDM.  I've written Flavio to see if he has any ideas.
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Skip to the previous post in this topic. Posted On: Sep. 14 2005, 8:21 PM
makako
 

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Quote (Mr Soul @ Sep. 14 2005,11:57)
They want me to try different audio software (a total bummer).

Isn't the perfect solution?
And the IT workers (myself included) claim that they don't know why the users complain about support ....
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Post #5 Skip to the next post in this topic.
Skip to the previous post in this topic. Posted On: Sep. 14 2005, 9:22 PM
phoo
 
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Did you try different software? That would rule out it being a hardware problem. Seems like a reasonable request. Your other post implied that you thought it was a hardware problem. This is a way to help rule that out.

I'm not familar with MME. Echo only gives me WMD & ASIO drivers I thought?
Drivers yes. ...MME are the devices options in the n-Tracks defaults. You have them, though they my not show up if you have unchecked "show MME devives". That check should default to being on, so those should show up.
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Skip to the previous post in this topic. Posted On: Sep. 14 2005, 9:37 PM
Mr Soul
 

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Did you try different software? That would rule out it being a hardware problem. Seems like a reasonable request.
This reminds me of a recent story. I was setting up a wireless network in my house (studio) and I was having problems with a NetGear wireless adapter, i.e., it crashed Windows 2000! I called their tech. support & got a very fine fellow (in India). He asked me if I had another computer in my house that I could install the card into & see if Windows crashed. If it did, then it was mostly likely the NetGear card that was the problem. Needless to say, I told him that I wasn't going to do that.

It would be a reasonble request if 1) nTrack didn't work with my Gina24 & WDM, and/or 2) the WDM drivers for Gina24 & the Layla3G were radically different (they are not).

Your other post implied that you thought it was a hardware problem.
I was concerned that it might be, but playback works fine, so I doubt that the Layal3G is bad.

Flavio contacted me & gave me some things to check, but he asked me to try 4.1. So that will be the "other" software I'm willing to try - 4.1!

Echo Audio ships Tracktion but I hate that UI. I still have an earlier version on my machine & I never was able to figure it out.

Does anybody here have a Layla3G that they are using with nTrack?
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Skip to the previous post in this topic. Posted On: Sep. 14 2005, 9:44 PM
makako
 

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Phoo,
I agree with you that would be a reasonable request but:
1) Echo support team should download NTrack demo version and test it.
2) Echo support team should have a much more controlled test environment  than the final user.
So, I can agree with one answer like: "We didn't have problems with NTrack" or "we had problems with NTrack".

Cheers,
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Skip to the previous post in this topic. Posted On: Sep. 14 2005, 11:29 PM
phoo
 
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I agree with you that would be a reasonable request but:
1) Echo support team should download NTrack demo version and test it.
2) Echo support team should have a much more controlled test environment than the final user.
So, I can agree with one answer like: "We didn't have problems with NTrack" or "we had problems with NTrack".
My dealings with Echo is that they do use n-Tracks, though not officially, and they do have a more controlled test environment, yet like any company can't cover the full range of hardware available. No company can. Their request is absolutely reasonable given the scenario, and Mike never said in this post that he did try other software. They wouldn't have asked him to do that if he had told them that it worked fine with other software. Not all software it creted equal as we all know. Even the netgear scenario is reasonable to ask when trying to rule out hardware faults.

Mike's problem sound exacty like the config issues I have with the Gina24. There's no doubt in my mind that it's the same thing, even if his Gina24 use to work fine -- installing a new card may reset the defaults. It's frustrating to find the right combo or input and output devices and config, which must usually be matched (same type for input and output, be it WDM, MME, DS, GuitarPort or ASIO...whatever), and it must be hooked up with what ever the driver supports under the hood. The Gina24 and LaylaG3 drivers, which similar, are not the same drives as are the Gina24 and Layla24, but likely do have the similar limitations and the docs point that out.

Gina24 drivers under WDM Wave do not support all applicates at 24 bit, but should under PureWave. I can't speak for the LaylaG3 and the ReadMe PDF doesn't mention PureWave at all as does the Gina-Layla24 PDF, but the symptom sure seems the same.

This is explained a bit in the LaylaG3 Use Manual under Appendix C: http://www.echoaudio.com/Downloa....ual.pdf

Also look in Appendix E: PureWave versus WDM

The Wave Device Configuration (Echo Console) is where to select PureWave instead of WDM, and when that is done select MME in n-Tracks. (I'll look into this tonight when I get home as the Layla24 in my work machine is now in the test lab...humble grumble...I'll get it back...SOOOOOONNN).

I agree that we would expect n-Tracks to work in 24 bit mode with WDM without having to do what the manual suggests, but my experience is that their workaround to use PureWave works with n-Tracks and allows me to record at 24 bits with my Gina24. Look at the list of applications in the docs that Echo suggests to use with PureWave. You'd think most of those would work in 24 bits with WDM as well.
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Skip to the previous post in this topic. Posted On: Sep. 15 2005, 12:15 AM
Mr Soul
 

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Phoo - I appeciate the attention that you've given this thread & to my problem.

Echo was noncommital on nTrack, i.e., they believe that Echo owners use nTrack, but they wanted me to use Tracktion.

Mike's problem sound exacty like the config issues I have with the Gina24.Yes - I believe it may be a config. problem. The only thing Echo could think of me trying is to make sure that PureWave wasn't turned on (even though they indicated that WDM is the default). Their only other suggestion was to try a different version of nTrack or different software. They didn't seem to want to log the error, or talk to their engineers, or to try nTrack.
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Post #10
Skip to the previous post in this topic. Posted On: Sep. 15 2005, 2:45 AM
phoo
 
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You set PureWave in EchoConsole and MME for both in and out in n-Tracks and it didn't work?

We should be able to compare screen shots of the configs when I get mine going in the Gina24 again.
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